Where Innovation Meets Excellence

Discover tailored IT solutions designed to optimize your operations. Experience the security and expertise of Canadian data sovereignty.

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Introducing HelpLogic IT

A Leader in Helpdesk Software

Trusted By Companies Like

IT Helpdesk Software

Our Services

IaaS (Infrastructure as a Service)

Your Canadian based cloud services & IaaS provider. Virtual Server rental, dedicated server rental, and enjoy competitive rates. Experience Canadian data sovereignty with us.

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HelpLogic: IT Helpdesk Software

Introducing Byteverse HelpLogic: the ultimate solution for service operations and IT helpdesk software. Say goodbye to cumbersome systems with our affordable ticketing system

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HelpLogic for Business

HelpLogic for Business is crafted to efficiently oversee your daily operations, integrating diverse functionalities to ensure optimal customer satisfaction and peak productivity levels.

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About Byteverse

Welcome to Byteverse: Your Premier Canadian Software and IT Provider

At Byteverse, we are dedicated to revolutionizing your business operations with our innovative solutions. As a distinguished Canadian software and IT provider, we offer a comprehensive range of services tailored to meet the diverse needs of modern enterprises.

Central to our offerings is HelpLogic for IT, our cutting-edge IT help desk software is designed to optimize your technical support processes. Customized to your specifications, HelpLogic for IT ensures seamless troubleshooting and efficient resolution of IT issues, empowering your team to deliver exceptional service.

In addition to HelpLogic for IT, we are proud to introduce HelpLogic for Business. Specifically crafted for non-IT companies, this versatile software solution streamlines day-to-day operations, combining multiple functionalities to enhance customer satisfaction and maximize productivity levels. From managing customer inquiries to facilitating internal workflows, HelpLogic for Business is your all-in-one solution for operational excellence.

Furthermore, we provide Infrastructure as a Service (IaaS) and Data Center as a Service, offering virtual machine rentals and dedicated server rentals tailored to your business requirements. With Byteverse, you can leverage state-of-the-art infrastructure backed by Canadian data sovereignty, ensuring the highest standards of security and compliance.

Discover how Byteverse can elevate your business to new heights. Partner with us today and unlock the full potential of your IT infrastructure and operations.

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Product Features

HelpLogic: IT Helpdesk Software

Your ultimate solution for streamlined service operations and IT support. Our platform is a simple and easy-to-use one-stop-shop, crafted to equip your team to deliver exceptional service to your customers.

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Your optimal solution for efficient ticket management

With our software, creating tickets is effortless, thanks to a streamlined process saving time. Effortlessly track response and resolution times against SLAs to ensure service commitments are met.

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Comprehensive solution for customer and equipment management

With a focus on simplicity and efficiency, we provide a streamlined process for entering new customers and contact details, ensuring that every interaction is effortlessly captured and managed.

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Integrated WFM and Skill Base

Our platform integrates active workforce management tools directly into your service desk and ticketing system. Seamlessly create and manage employee lists and contact details, all within your service desk interface.

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Service Pricing

HelpLogic IT Basic

for Sevice Providers and Helpdesks
  • Ticketing System
  • Customers & Contracts
  • Equipment Database
  • Sites
  • Service Level Agreements (SLA)
  • Coverage hours
    Standard Dashboard and Analytics
    Basic Onboarding and Training
    300 New Tickets/user/month
    DR: Two Recovery Points backed up every two weeks
    Customer Support: Silver 5 x 8

HelpLogic IT Expert

for Advanced Service Providers and Helpdesks
  • Ticketing System
  • Customers & Contracts
  • Equipment Database
  • Sites
  • Service Level Agreements (SLA)
  • Coverage hours
    Standard Dashboard and Analytics
    Employee Skill Base
    Scheduling
    Work Force Management Basic Reporting
    Basic Onboarding and Training
    300 New Tickets/user/month
    DR: Four Recovery Points backed up weekly
    Customer Support: Silver 5 x 8
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HelpLogic Business

for Business Daily Operations
  • Client Base
  • Contracts
  • Track Billing Activities
  • Task Management
  • Activity Tracking
  • Time Tracking
    Standard Dashboard and Analytics
    Basic Onboarding and Training
    300 Activities/user/month
    DR: Four Recovery Points, backed up every week
    Customer Support: Silver 5 x 8
view service pricing

Read Byteverse's Blog

Introducing HelpLogic: Revolutionizing IT Helpdesk and Operations Management

Managing service operations is no small feat. It requires a robust system, a skilled team, and a comprehensive strategy to ensure smooth and efficient functioning. The challenge lies in assembling and maintaining these elements to meet the dynamic demands of your business.

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