HelpLogic IT

Introducing HelpLogic IT, the ultimate solution for service operations management.

Introducing HelpLogic IT

A Leader in Help Desk Software

Try HelpLogic IT Today

With Byteverse HelpLogic, managing tickets, customer equipment, contracts, and SLAs is a breeze—all from a single, user-friendly interface. But that's not all; prioritize customer satisfaction and NPS scores while optimizing team performance through workforce management features like scheduling, shift management, and skill/certification tracking. Say hello to seamless operations management—HelpLogic puts everything you need at your fingertips.

Not an IT company? HelpLogic for Business is designed to manage your day-to-day operations, combining multiple functionalities to enable the best customer satisfaction and highest productivity levels.

Free Trial Offer

Product Features

HelpLogic IT: IT Helpdesk Software

Introducing HelpLogic: Your all-in-one IT helpdesk solution. Crafted by industry experts for seamless service operations and top-notch IT support. Unlike generic alternatives, HelpLogic is tailored to your business needs, eliminating clutter and optimizing efficiency. Stay focused and drive customer satisfaction with HelpLogic.

Your optimal solution for efficient ticket management

With our software, ticket creation becomes effortless, saving you time. Easily track response and resolution times against SLAs to keep your team on track. HelpLogic offers an intuitive interface for service desk employees, providing easy access to necessary information. Say goodbye to tedious editing with one-click ticket edits and quick actions. Choose HelpLogic for efficient ticket management

Comprehensive solution for customer and equipment management

With a focus on simplicity and efficiency, we streamline customer and contact data entry for seamless interaction management. Using efficient data entry, our user-friendly interface simplifies equipment input, configures precise site details, and tailor predefined contractual terms and SLAs. With HelpLogic, take effortless control of service operations.

Integrated WFM and Skill Base

Our platform seamlessly integrates workforce management tools into your service desk and ticketing system. Seamlessly integrate workforce management tools into your service desk and ticketing system. Easily create and manage employee lists, take control of scheduling, track resource availability, utilization, and productivity in real-time. Elevate workforce management with HelpLogic.

Get the best features of active workforce  management tools built into your service desk and ticketing system:

  • Create employee list, with locations and contact details
  • Build your team schedule, with availability hours and shift rotation, at the figure tips of your service desk
  • Includes a skill base of your team, by technology, product line, certification, and rating  for issue difficulty
  • Track the availability of your resources, utilization, productivity, and much more
  • Create demand and capacity heat maps, with a comprehensive overview of time and resource consumption

Service Pricing

HelpLogic IT Basic

For service providers and helpdesks
$35
Per User/Month Billed annually
Or $40/user/month billed monthly
  • Ticketing System
  • Customers & Contracts
  • Equipment Database
  • Sites
  • Service Level Agreements (SLA)
  • Coverage hours
    Standard Dashboard and Analytics
    Basic Onboarding and Training
    300 New Tickets/user/month
    DR: Two Recovery Points backed up every two weeks
    Customer Support: Silver 5 x 8
place your order

HelpLogic IT Expert

For advanced service providers and helpdesks
$55
Per User/Month Billed annually
Or $65/user/month billed monthly
  • Ticketing System
  • Customers & Contracts
  • Equipment Database
  • Sites
  • Service Level Agreements (SLA)
  • Coverage hours
    Standard Dashboard and Analytics
    Employee Skill Base
    Scheduling
    Work Force Management Basic Reporting
    Basic Onboarding and Training
    300 New Tickets/user/month
    DR: Four Recovery Points backed up weekly
    Customer Support: Silver 5 x 8
Most Popular
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HelpLogic Business

For daily business operations
$50
Per User/Month Billed annually
Or $60/user/month billed monthly
  • Client Base
  • Contracts
  • Track Billing Activities
  • Task Management
  • Activity Tracking
  • Time Tracking
    Standard Dashboard and Analytics
    Basic Onboarding and Training
    300 Activities/user/month
    DR: Four Recovery Points, backed up every week
    Customer Support: Silver 5 x 8
place your order

Additional Customer Support Pricing

Extended Customer Support

Silver - Included

$0
per user/month
  • Basic Service Included with all offers
  • Coverage Hours:
    Monday - Friday 8 am to 4 pm EST
  • Response: Next Business Day
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Gold

$7
per user/month
  • Advanced Services with Purchase of Plan
  • Coverage Hours:
    Monday - Friday 8 am to 12 am EST
  • Response: 2 Hours
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Platinum

$12
per user/month
  • Advanced Services with Purchase of Plan
  • Coverage Hours:
    Monday - Sunday 12 am to 12 am EST
  • Response: 1 Hour
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Place Your Order - HelpLogic IT

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